Essentials at Sea
As part of “The Most Popular Cruise Line in the World,” there are certain responsibilities that must be upheld. The following will help you identify and understand some important policies and procedures that allow our team members to live and work in a safe, healthy and enjoyable environment.
Maintaining a safe environment shipboard is every team member's number one responsibility.
This requires a complete understanding of all safety requirements, rules and regulations. Team members must also have a certain proficiency in English and be able to communicate in a clear and effective manner.As part of our safety training, all shipboard personnel are required to participate in various safety drills which are held in compliance with international laws and regulations and keep Team Carnival space prepared for any type of emergency.The ability to consistently fulfill each of these requirements is the key to keeping our ships a safe place to live and work.
Code of Conduct
Since Carnival believes in working hard and having fun, we have kept our rules to a minimum. Please remember that the rules we do have exist for the benefit and safety of our team members. Carnival's objective is to work with team members to resolve problems. However, any conduct which interferes with or adversely affects Carnival is grounds for discipline, ranging from counseling to dismissal.
Each Team Carnival member must take personal responsibility to live by the highest of personal standards of courtesy and self-discipline while maintaining a strong work ethic. We do this by respecting one another's beliefs, cultures and values, while continuing to learn, grow and help Carnival maintain its leadership position in the industry. Team members must exhibit the highest standards with regards to safety duties, job knowledge and performance, courtesy to both guests and fellow team members, communication skills, grooming and punctuality.Attitude, commitment and utmost concern for the efficient and safe operation of the ship, as well as the comfort and convenience of our guests and fellow team members, are also vital.
Carnivals core values include preserving the marine environment and in particular the pristine condition of the waters upon which our vessels sail. Our team members all play a huge part in us achieving our goals. Carnival received ISO 14001 Certification for the fleet in 2006. Each Carnival ship is equipped with various systems designed to process the waste streams that are generated on board. We separate all garbage at the source and process and dispose of waste according to our strict procedures, using a wide variety of equipment including, pulpers, glass crushers and compactors. Solid waste is processed and incinerated on board or sent to an approved shore side facility for further treatment, recycling or disposal.We are committed to pollution prevention, continual improvement of our environmental management and regulatory compliance. Our goal is to be the industry leader for environmental excellence and we will achieve this goal by continuously improving our processes to minimize environmental impact and waste.
The ‘Carnival Look’ Carnival maintains the highest standards in personal and professional appearance and all members of Team Carnival are responsible for conveying a professional image at all times. We refer to this as the ‘Carnival Look.’ Uniforms are an ideal place to start when striving to make a good first impression and convey professionalism to our guests. All members of Team Carnival must wear uniform according to specifications of each position when in guest areas. Exceptions are made for crew functions that occur in guest venues, in which case personal attire can be worn with the required crew ID and lanyard. Uniforms must be in good, presentable condition and of the correct size at all times.
Crew ID System
Every team member is issued a photo-identification card when they arrive on board. Team members must have the ID card readily available while going ashore for security clearance at the crew gangway, and when returning to the vessel. The ID card is also required when collecting pay or visiting the medical center.
Regardless of whether the ship is docked or tendering, guests always have priority embarking or disembarking the vessel, especially during those cases where there is only one gangway available.All team members are required to wait to disembark the vessel until the gangway is clear of guests and the security guard notifies crew that they may disembark.In some cases a separate gangway is used for crew. All team members must follow the directions of the security guard on duty at the gangway.
Every vessel has a team of security personnel who are responsible for the safety and security of all guests and crew members on board. Any item brought on board is subject to examination by X-ray screening and/or hand search.Embarking team members’ baggage will be screened by X-ray and/or hand screened at all ports.
Those team members with guest area privileges must provide priority to guests at all times. For example, if a buffet line is too long the team member is expected to leave the line and return at a less busy time. The same applies to the gym, deck and all other guest areas.Conservative conduct is to be maintained by all officers and staff when socializing in guest areas.
English Only Zones
English is the common language on board. Team members are required to speak English only at all times when in guest areas.
Noise Level in Crew Areas
In crew areas, quiet times are observed from 10pm to 7am. Of course night shift workers will be sleeping during the day so consideration for team members resting is everyone’s responsibility. Please remember to keep the music and noise at low levels in all crew areas. Be aware that even a gathering of a few people in a cabin can be enough to disturb others.
Using electrical power on board
There is usually one 110 volt and one 220 volt outlet in each cabin; however, these outlets accept flat U.S. pin plugs only.
- For the safety of all, Team Carnival members who smoke are required to carefully abide by the following rules regarding smoking.
- Smoking is permitted only in designated areas where ashtrays are provided.
- Smoking is never permitted in lockers or areas where flammable materials are present.
- Cigarette butts shall never be thrown overboard and shall be disposed of properly.
- Smoking rules on board must be strictly followed.
- Use caution when smoking and extinguishing cigarettes. Lit cigarettes and hot ashes should not be disposed in a waste receptacle. Please ensure that cigarettes are extinguished completely in the ash trays provided.
Keeping yourself informed
Whether team members work directly with guests or with fellow employees, it is important they stay informed about shipboard events via current "Fun Times," a daily newsletter which lists all shipboard guest activities. Copies of the “Fun Times” are readily available for team members and are posted in the crew areas.